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Old 10-08-2001, 08:50 AM
rmoss rmoss is offline
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Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 736
Default Web Browser is not Launching To Upload Tours

When the VisualTour software tries to upload a tour, it sends out a call instructing Windows to open the default web browser and go to the upload page on the VisualTour website.  If Windows does not perform the request, the tour can sit in limbo.  Fortunately, VisualTour has a built in override feature that can launch your web browser (excluding Netscape version 6) in the event that Windows does not.  Here are the steps to activate it.
  1. Click the OPTIONS button at the top of the VisualTour screen.

  2. Click the Web tab.

  3. Click the option to change from "Use Default" to "Use Other."

  4. Click Browse, and show VisualTour where it can find your web browser so it can start it when needed.  If you are using Internet Explorer, you probably want to show it the location of the IEXPLORE.EXE file, which is often under c:\program files\internet explorer.  If you are using Netscape, there are many possibilities depending on the version.  Your best bet is to right click your Netscape icon, choose Properties, and look at the target line on the shortcut tab.  Remember, you cannot use Netscape 6 with this override feature.

  5. Once you have the web browser location identified, click OK.  The VisualTour software will now launch that web browser instead of asking Windows to do it.

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  #2  
Old 07-01-2005, 12:47 PM
tahoeartisan tahoeartisan is offline
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Join Date: Sep 2001
Location: Lake Tahoe, Nevada
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Angry Web Browser Connects to Internet

Web Browser connects to the internet automatically every time I open VTS 5
I corrected it per your info the other day, BUT .....it continues to open every time and not the 30 day frame we changed parameters to.
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  #3  
Old 07-01-2005, 01:39 PM
rmoss rmoss is offline
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Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 736
Default

Your question is not really related to the topic you replied to, so you really should have posted it as a new question in the I NEED HELP section. I'll move it later, but for now, I will leave it where it is so you can find this reply.

Our software not only checks for updates, but it also validates the license. At various other times (like before uploading a tour, before offering to send a technical request, before displaying license info), it is going to see if you have a connection. Checking for a connection should not force you to connect unless you have Internet Explorer set to connect you at the first sign of needing one.

In IE, click TOOLS - INTERNET OPTIONS and choose the CONNECTIONS tab. Are you set to "Never dial a connection?" If not, try setting it that way. Naturally, when you want to connect, you'll still have to dial up to your ISP as you always do, but it won't force you every time.

If you do not have any luck in that area, then close VisualTour Studio and then use Notepad to open the VTS.CONFIG file (you'll find it in c:\program files\vtstudio). Find the section and change it to include:

<Type>3</Type>
<Level>4</Level>

Then start VisualTour Studio again. As soon as you have the connection problem, leave everything exactly as it is and open your email program. send an email to support@VisualTour.com and attach a file called VTS.LOG. You will find it in c:\program files\vtstudio. Once you have sent the email, feel free to close the Internet connection and/or VisualTour. That log file will indicate what triggered the connection.
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