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Old 10-23-2001, 09:42 AM
rmoss rmoss is offline
VT Support and Training
Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 739
Default Error: "A MAPI Compliant Messaging System Must Be Installed"

Windows XP users (and on rare occasions, Windows 2000 users) might find that when they try to start the software, they see a message that "A MAPI Compliant Messaging System Must Be Installed" followed by another message saying, "Can't Load Custom Control DLL: C:\WINDOWS\SYSTEM\MSMAPI.VBX."

These errors are generated when the setup script cannot detect the correct version of Windows causing the MAPI.DLL file to be placed in the wrong location during the installation.

All versions of the VisualTour software from 4.0.2 through the currrent release eliminate the problem. You will find updates to newer software versions on our downloads page. Click Here to access that page now.

PhotoShare users (versions 3.6 and lower) cannot use that update, although they can get around the error by copying the file MAPI.DLL from c:\windows\system to c:\windows\system32.
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