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Old 08-14-2010, 07:38 PM
Evelyn Black Evelyn Black is offline
Registered User
Join Date: Sep 2001
Location: Cincinnati, OH
Posts: 3
Default How long are tours hosted "live" on VT?

I've got a couple of tours that feature me rather than a specific house and although they were originally uploaded some years ago, I still want to use them. However, they're not showing as ACTIVE on my facebook link. What can be done to make them show as ACTIVE??

Evelyn Black, Remax Unlimited
Cincinnati, Ohio
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Old 08-16-2010, 08:16 AM
rmoss rmoss is offline
VT Support and Training
Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 739
Default Re: How long are tours hosted "live" on VT?

It is very easy to control which tours appear on the Facebook (or other) inventory lists.

First, let's take a look at what your account considers to be an active tour.
  1. Log in at

  2. Click Inventory List Layout toward the center of the page.

  3. Click EDIT next to the ACTIVE filter at the bottom of the page.

  4. In your case, ACTIVE tours are those priced at least $10,000 with a status of Active and are marked as either Single Family, Condo, or Townhouse.
If you want your personal tours to show up as active, you either need to change the criteria to match the tours or change the tours to match the criteria. Most people choose the latter option and make the tours match the criteria because they do not want to expand the criteria to the point of extra tours appearing without their knowledge, but you can do it either way. If you want to expand the criteria (for example for all price ranges instead of only properties over $10,000) just change the information on the screen and click SAVE.

If you want to change the individual tours, follow these steps.
  1. Click My Account toward the upper left.

  2. Click My Tours.

  3. Click the INFO button next to a tour you want showing up.

  4. Scroll about half way down to the Tour Details section of the page.

  5. The price is right there, so change it to $10,000 (unless you changed the criteria on Inventory List Layout to include some other range).

  6. The Category field is a drop down list, so you can choose single Family Home, Condo, or Townhouse (again, unless you changed the criteria to also include "Other" or however you have your personal tours marked).

  7. The Status field is on the right and can be changed to Active.

  8. Now click SAVE in the upper right or lower right.
If you need any assistance with making some changes, VisualTour support is available from 8AM to 8PM Eastern on weekdays and 9AM to 6PM Eastern on Saturdays. Call them toll free at 800-873-0700 (option 1).
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