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Old 04-12-2004, 04:12 PM
rmoss rmoss is offline
VT Support and Training
 
Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 739
Default OLE Error or Error (429)

NOTE: If you are getting an error saying Class does not support Automation or does not support expected interface, then this is not the memo for you. Click Here for the appropriate memo.

OLE Automation Error or Error (429)
You can see this error at the following times:
  • When trying to stitch photos

  • When placing a tour on diskette, CD, or email

  • When previewing a tour

  • When uploading a tour
The error is the result of the software not being able to locate certain image handling routines based on the entries found in the Windows Registry. This error can be fixed, but do not attempt to do so unless you truly understand what you are doing. If mistakes are made, you could lose all of your tour data or even find yourself with a computer that will not start at all.

Note that these instructions include procedures like making a copy of a folder and running REGEDIT but do not tell you how to do the copying nor use the REGEDIT program. These details are left out as a safety measure. If you do not know how to do these tasks, you really need to call us instead of trying the steps on your own.

In other words, please call VisualTour toll free at 800-873-0700 if you do not understand these instructions.
  1. Make a copy of the VTOUR folder. If you have no tours you wish to keep, then you can skip this step.

  2. Uninstall VisualTour. When the uninstall routine begins, you will be given an option for an automatic uninstall or a custom uninstall. Choose Custom. When you click Next, you will see a list of files. Click "Select All" and then the Next button. You will be faced with 6 screens full of files or entries. For each, you will click the button to select them all then Next. Finally, you'll click Finish.

  3. Delete the VTOUR folder since the uninstall might not. The folder is usually found at c:\program files\vtour.

  4. Delete the VTOUR.INI file, which you should find in c:\windows (or for Windows NT and 2000, look in c:\winnt).

  5. Run REGEDIT (here is the tricky part) and search for imimage. Delete (ALWAYS on the left) whatever it finds. If it finds it on the right, delete the folder it is in on the left. Repeat for all occurrences of imimage.

  6. Now still in REGEDIT, search for imageman. Delete all references (again, always on the left).

  7. Reboot.

  8. Install VisualTour version 4.1. Do NOT start the software after installing it. If you only have a 4.0 CD, then install that then install the 4.1 update from our downloads page.

  9. Install imageman_replace.exe from http://www.visualtour.com/downloads/imageman_replace.exe

  10. Reboot.

  11. Start the software and make sure it is fixed.

  12. If you have tours that need to be rescued from your original software, copy the data folders from the copy of the VTOUR directory you made in step 1 to the new VTOUR directory. Replace ONLY the data folders. Data folders are any subdirectories under VTOUR that contain file names with an extension of DAT. Do not replace the root of VTOUR nor any other files or folders.
If you have any questions at all, please call the support department at 800-873-0700 rather than guessing. Do not hurt your computer over something that can be so easily fixed with our help.
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