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Old 09-27-2001, 01:44 PM
rmoss rmoss is offline
VT Support and Training
 
Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 739
Default Error 20: Record Manager Inactive

When attempting to launch the VisualTour software, a user may get an error that says "Record Manager Inactive, Error #20" followed by an error saying "The database engine could not be initialized." VisualTour stores its photos using a Btrieve database, and this pair of errors is an indication that the software was unable to open the Btrieve engine, which manages the software's data files.

To Eliminate The Error:
Most of the time, the actual Btrieve database files are intact. There is just a problem with the BTI.INI file, which is the initialization file used by Btrieve. A typical BTI.INI file appears below.  Yours may differ slightly.  Open your BTI.INI file for comparison by clicking START-RUN-and typing BTI.INI and pressing Enter. If it fails to open, click START-FIND-FILES OR FOLDERS and allow Windows to locate it, then double click it.

[Btrieve]
tasks=40
local=Yes
requester=No
verbose=0
chkparms=No
Thunk=no

[Btrieve Client]
options=/L:60 /F:60 /H:100 /T:15 /M:512 /U:0 /C /t:0
trnfile=c:\windows


The error 20 is an indication that one of the following two changes must be made to the BTI.INI file.

1) Make sure the the directory referenced in the "trnfile=" line exists and is accessible.

2) If both the "local=" and "requester=" lines are set to "=no" then change the "local=" line to say "local=yes" and make sure "thunk=no."

Make whichever change is needed, then save and close the revised BTI.INI file. Restart Windows, and try running the VisualTour software again.
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