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Old 06-09-2012, 07:06 AM
brianmac brianmac is offline
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Join Date: Feb 2003
Posts: 1
Default can't get tour to upload

I can't post a new tour to visual tour, internet explore keeps saying there is a problem with the site and can't connect and shuts down.
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Old 06-13-2012, 04:26 PM
KWilliams4 KWilliams4 is offline
Senior Member
Join Date: Aug 2004
Location: Florida
Posts: 124
Default Re: can't get tour to upload

Good Morning Brian,

This has come up quite a bit with Internet Explorer 9. You are probably running an out dated version of Java which is not compatible. I have outlined the steps below to remove Java and then reinstall the newest version which correct this problem.

1. Close out of any web browser windows you may have open.
2. Click the Windows/Start button.
3. Click on Control Panel.
4. Double click on Add/Remove Programs /or/ Programs & Features.
5. Locate and Remove/Uninstall any instance of Java. Usually you will see Java Runtime Environment, Java Update, or J2SE Runtime Environment. Look for any and all items related to Java.

Once all instances are removed, (you will more than likely have multiple of one or more of those I mentioned above) you will want to continue on.

6. Go to and click on the blue button that says "Free Java Download."
7. Read and Follow the directions on this page to complete installation.
8. Restart your computer.
Keith Williams
Lead Technician, Level 2
Support & Training Department

Direct: 800-873-0700, Ext. 1326
Fax: 954-623-5105
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