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Old 09-10-2003, 09:05 AM
Chuck Delane
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Default Banner Missing

When using Norton Internet Security, Anti-Virus, or similiar programs, you might encounter a security issue that will block out the tour banner on your viewer screen. It is not consistently happening with all users who employ these types security software.

If you cannot see your banner on your tour, first review your security settings on your Internet/anti-virus software. Try disabling your anti-virus program in order for your viewer screen to properly display the banner.

At this time there is nothing that we can do to bypass your security software due to the fact that we would be defeating the purpose of your security settings, but if we can determine more about which specific settings cause the issue, we will update this memo.
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