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Old 05-20-2004, 09:07 AM
rmoss rmoss is offline
VT Support and Training
Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 739
Default Why Do Some Photos Scroll In The Newer Viewer When They Did Not In The Older Viewer?

You might wonder why photos that used to stand still in the smaller viewer scroll left and right in the larger viewer. It is simple really. Any photo that is too wide to fit in the viewer will scroll left and right so that it can be seen in its entirety. The older viewer had a different aspect ratio than the new larger viewer, so some photos end up fitting differently than they do in the newer larger viewer.

Here are the exact specifications of the old viewer compared to the new one and some photos to illustrate what we are saying, as well as some options you have for deciding which viewer best fits into your own marketing strategy.

The space allocated for the property photos in the older viewer was 1.7 times as wide as it was tall. Since modern cameras take photos that are only 1.33 times as wide as they are tall, uploaded photos had extra space on the left and right. Even some of the older cameras which took photos measuring 1.5 times as wide as they are tall would leave extra space. The extra space was wasted (and to some people, unattractive) so when we released the new viewer, we modernized it to conform to today's industry standard using a ratio of 1.33 times as wide as it is tall. Now, still shots fill the frame as beautifully as panoramics do. A photo that is a little bit wider, for example of one those that measured 1.5 times as wide as it is tall, will now scroll slightly.

Here we see the old viewer with a photo that someone sized to fit exactly. The photo is 1.7 times as wide as it is tall, so it fills the frame with no need to scroll, yet no unattractive gray edges surrounding it.

Here we see the same photo in the new larger viewer. Since the new photo area is a different shape the photo will scroll slightly...
From Here...
To Here!

If we did not want it to scroll, we would have to somehow make it fit. We certainly would not want to squeeze it in horizontally to fit since that would distort the image (and maybe even make the mortar crumble and the house fall down). We would have to resize it proportionally, which creates two negative side effects. First, the photo is smaller again, which defeats the purpose of the larger viewer! Second, since the shape no longer fills the frame of the viewer, we once again see gray edges surrounding the photo.

Resizing proportionally results in a smaller photo and gray edges


OPTION 1 is to enjoy the newer larger viewer. It is true that if you specially sized some photos to fit in the smaller viewer's photo area, they might scroll slightly, but that only adds to the WOW factor of your tours.


OPTION 2 is that you can elect not to use the new viewer for all of your tours OR for only selected tours.

To use the older smaller viewer on all of your tours: To use the older smaller viewer on only selected tours:
  1. Log into your account at
  2. Click Viewer Layout. If you do not see that option, you might first have to click either "My Account" or "Click here for Advanced Options" at the bottom of the page.
  3. On the Viewer Layout page, click "Small" next to Viewer Skin Size.
  4. Click SAVE in the upper right.

When linking to the tour, add "&ss=0" WITHOUT THE QUOTES to the part of the link immediately following the tour number. For example,

Try those links and you will see how the same tour can be shown in the smaller viewer by just modifying the link.

OPTION 3 is to crop and/or resize any images you do not want to have scrolling. If, for example, you have a graphic at the beginning or end of your tours that invites people to call you for more information on that property, make yourself a new graphic that has an industry standard ratio of 1.33 times as wide as it is tall (the photo area of viewer window measures 400x300) then upload that graphic into your tours. The support staff at will be happy to show you how to add your new an image to an existing tour.


For more information or assistance with this new viewer, CLICK HERE to read our other Frequently Asked Questions or call VisualTour's technical support staff from 9:00AM to 8:00PM Eastern time.

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