Paradym Forums  

Go Back   Paradym Forums > General > REALTOR.com Virtual Tour Linking

Reply
 
Thread Tools Display Modes
  #1  
Old 07-29-2006, 01:33 PM
bchristian1 bchristian1 is offline
Registered User
 
Join Date: Jul 2006
Posts: 2
Default tour on Realtor.com deleted

I am new the visualtour and uploaded a test tour for one of my listings. It went to Realtor.com. When I completed the "real" one, I had to delete the original. Now I can't get Realtor.com to accept the new tour. It says I already have one, but the link from Realtor.com says it's gone. HELP!!!
Reply With Quote
  #2  
Old 07-31-2006, 09:04 AM
rmoss rmoss is offline
VT Support and Training
 
Join Date: Sep 2001
Location: VisualTour Corporate Office
Posts: 739
Default Re: tour on Realtor.com deleted

REALTOR.com will not allow you to add two tours to the same listing now overwrite one link with another, so use the following instructions to edit or replace the existing tour rather than creating a new tour. Even more important, never ask REALTOR.com to remove a tour for you. If you do, there is nothing we can do to get a new tour in its place. At that point, ONLY REALTOR.com can fix it for you.

In your case, you deleted the tour. If you did not yet ask REALTOR.com to do anything, you can still get out of this mess. Call VisualTour support at 800-873-0700 and give them the old tour number, the new tour number, and the MLS number. With those three items, they can log into REALTOR.com and edit the link that is there.

Here is the better way to handle it in the future so you have no delays. REALTOR.com (as well as any other site, really) has a link that points to a particular tour, so change that tour to be the right property rather than deleting that tour. It is very easy to overwrite that tour with a new version of itself so it appears exactly as you want on REALTOR.com and everywhere else. Here is how.
  1. Start out in the software with the correct (or revised) tour open.

  2. Click Send to VisualTour as though you are uploading a new tour. When you get to the login screen, log in as normal.

  3. When you get to the Tour Information screen, do NOT add any tour info (title, MLS number, price, address, etc.). After all, this is not a new tour. Instead, click My Tours in the upper left.

  4. Click the PHOTOS button next to the tour you are replacing.

  5. Click Add Photo(s) in the upper right.

  6. Choose the REUPLOAD-OVERWRITE option, and click Next.

  7. Continue as normal. The current photos (and voice, if any) will be replaced with the ones you wanted.
    Note that this process completely replaces the online tour so all the photos, captions, voice, and hot spots will be removed and replaced with the revised version of the tour that was in the software. If you only want to add a photo here and there, use the "individual photo" option in step 6.
Since the links on REALTOR.com and other sites all point to the tour number, they will immediately show the new tour.

As a general rule, when in doubt, never delete anything without asking VisualTour support first since deleting a tour is irreversible. You can always delete things later.

Here is another note that is unrelated to this particular issue but of importance when linking to REALTOR.com, so I'm adding it to this REALTOR.com post. REALTOR.com currently allows agents to link tours for free if the listing is marked as a showcase enhanced listing. If you are taken to a checkout screen for a $19.95 payment but you think your listing is supposed to be a free link, DO NOT CONTINUE. Once you pay REALTOR.com, you cannot get your money back. Instead, call REALTOR.com and ask them why your listing is not showing up as a showcase enhanced listing. Perhaps you have more than one MLS and only one of the two MLS numbers is properly marked. Perhaps you just signed up with REALTOR.com as a showcase enhanced listing account holder and they have not yet implemented it. One way or another, get the listing marked properly, then return to your VisualTour account and link that tour.

Last edited by rmoss; 07-31-2006 at 09:22 AM.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is On

Forum Jump


All times are GMT -5. The time now is 06:43 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.